Citizen's Advice Bureau - Cardiff

Citizens Advice Bureaux offer free, confidential, impartial and independent advice from a
number of locations. These include high streets, community centres, doctors’ surgeries, courts and prisons.

Their advice helps people resolve their problems with debt, benefits, employment, housing, discrimination, and many more issues. It isavailable to everyone.

Advice may be given face-to-face or by phone. Most bureaux can arrange home visits and some also provide email advice. A growing number are piloting the use of text, online chat and webcams.

A full range of services provided can be obtained from your local bureau’s website.

The on-line Citizen’s Advice Bureau Advice Guide provides up-to-date independent advice on a wide range of topics.

Information on this website is available in English, Welsh, Bengali, Punjabi, Gujarati, Urdu
and Chinese and other European languages.

Your local office should also have information on the following:

Better Advice: Better Lives Project

Funded by Welsh Government, Citizens Advice Cardiff and Vale provide advice to individuals and families across the two counties. 

The project is made up of 3 different strands:


Better Advice: Better Health

Advising individuals who have been referred by a healthcare professional or referred themselves after speaking to one.  We can provide non-medical advice for issues that are having an impact on their health or well-being.


Disability Benefit Take-Up for Children

Providing specialist advice for families who have a child with a disability or additional needs.  For example, they may want help making a new or renewal claim for child Disability Living Allowance.  We can advise on how to make a claim, help fill in benefit forms and support individuals to challenge decisions that they think are wrong.


Council Tax and Housing Benefit Take-Up

Providing specialist advice around help with the rent and/ or Council Tax bill.


 Universal Credit and Benefits advice

Support with applications for Universal credit and other claims should be available

For specialist debt advice, please refer service users to our drop-in service as this project is unable to provide debt advice at this level.


Open from 09.30-17.15 Monday to Friday except Thursdays 10.00-18.30



  • Cardiff Citizens Advice Bureau
  • Advice Hub, 2nd Floor,
  • Cardiff Central Library, The Hayes
  • Cardiff
  • CF10 1FL


We gratefully acknowledge the support of these sponsors

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