The Department of Work and Pensions provide a confidential freephone helpline for disabled people and carers. They can provide information on Income Support, Carers Allowance, Attendance Allowance, Disability Living Allowance, Social Fund, Pensions, information on State Pension and Pension Credit.
Jobcentre Plus is an executive agency of the Department for Work and Pensions. It is
responsible for assisting people of working age find jobs through its network of Jobcentre Plus offices. It is also responsible for administering some benefits for people of working age and for the administration of National Insurance numbers.
Jobcentre Plus aims to help:
- More people into paid work
- Employers fill their vacancies, and
- Give people of working age the help andsupport which they are entitled to if they cannot work.
If you are of working age and live in Cardiff and Vale, when you claim a working age benefit you will be given the name of a personal adviser. They will help you look for work or answer any other questions you may have.
If you are of working age and wish to make a claim for benefit then you should telephone
0800 055 6688. A free booklet called “The work you want the help you need”, ref JPS1 which contains a basic guide to benefits and services, is available to people of working age from any Jobcentre Plus office.
For further information contact your local Jobcentre Plus office. (the Office you may be
asked to attend is dependent upon Postcode).
You can contact them:
by telephone on 0845 60 43 719
or online at www.direct.gov.uk.
Cardiff Alexandra House Jobcentre
377 Cowbridge Road East
Cardiff CF5 1WU
Caradog House Jobcentre
1-6 St Andrews Place
Cardiff CF10 3BE
Charles St Jobcentre
64 Charles Street
Cardiff CF10 2GS
9 Holton Road
Barry CF63 4HA
Tel: 01446 444000
There are a number of Social Fund Loans and Grants available from Jobcentre Plus. For full details please visit www.direct.gov.uk or contact your local Jobcentre Plus office.
If you need help with an emergency or disaster you may be able to get a Crisis Loan; the
interest-free loan from the Social Fund that you pay back. You can find more information
on www.direct.gov.uk, where you can also download a Crisis Loan form. For more
information contact your local Jobcentre Plus.
The Benefit Enquiry Line (BEL) – 0800 882 200 – provides advice and information for disabled people and carers on a range of benefits available. The person taking your call will not have your personal papers but will be able to give you general advice.
Another source of advice is the Disability Rights Handbook published by the Disability
Alliance (now Disability Rights UK). The book is a comprehensive guide to all social
security beneﬁts for disabled people. It also contains information on other services such
The Disability Rights UK website has over 50 factsheets about a wide range of benefits and related issues that can be downloaded at no cost. The website also carries Disability Rights policy information and comments, and hosts the Disability Benefits Consortium and Coalition on Charging sites.
For further information contact:
Disability Rights UK (formerly Disability Alliance)
12 City Forum
250 City Road
London EC1V 8AF
Tel: 020 7250 3222
Offers a range of Welfare rights services including help with debt, housing and fuel debt including help with completing forms and appeals. This service is free and confidential. Contact 029 2034 1577
Universal Credits will replace and consolidate many existing benefits from 2018, this will be introduced and staged over time. Details of current benefits are held below for people not affected.