Universal Credit

Universal credit is a new benefit that will replace current means-tested benefits such as Housing Benefit, Job Seekers Allowance, Income Support and Tax Credits for working-age people.  This will be gradually introduced between October 2013 and 2017. It is expected that most claimants will apply on-line and the benefit will be paid direct to the claimant, monthly in arrears.

Further information about Universal Credit

Universal Credit

Universal Credit is a new payment for working-age people whether they are in or out of work.  It combines some of the benefits and tax credits that a person may be getting.  It will not affect people of pension age.

Universal Credit Full Service will be rolled out in Cardiff on 28 February 2018.

Universal Credit is a single monthly payment that will replace the six means tested benefits below:

  • Income Support
  • Income based Job Seekers Allowance
  • Income Related Employment & Support Allowance
  • Working Tax Credits
  • Child Tax Credits
  • Housing Benefit

There are four key changes to which claimants will need to adapt:

  • A single monthly payment to the household
  • Paid monthly in arrears
  • Universal Credit Housing Cost Element (help for rent) paid directly to the claimant not the Landlord
  • Claims to be made and maintained online.
  • Paid into a bank account
  • Payments may be reduced or stopped through sanction

From 28th February, new claims and change of circumstances will be accepted for households with less than 3 children. 

From 1 February 2019, new claims and changes of circumstances will be accepted for households with 3 or more children.

From July 2019, large scale migration of remaining claims to Universal Credit will take place.

 Further information can be obtained from:

DWP Universal Credit Helpline: 0800 328 5644 / 0800 328 9344



Welfare Liaison Team:  029 2023 4200

Landlord Liaison Team: 029 2059 7292


For Budgeting Advice and help opening a Bank Account :

Tel: 029 2087 1071

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For Help Getting Back to Work and Getting Online:

Tel: 029 2087 1071

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Benefit Section

Civic Offices

Holton Road

Barry  CF63 4RU 

01446 709244


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Get Online @ Home is an initiative run by a number of computer suppliers to provide low cost refurbished desktop and laptop computers to support the Go ON UK digital inclusion programme.

For further information visit:


Email:  info:computerrecyclersuk.com

Tel: 03719 100 100.



Add: New Entry to WYS


Turn2us is a national charity that helps people in financial hardship to gain access to welfare benefits, charitable grants and support services. 

Information can be obtained through their websitehelpline, and also by providing training workshops to partners so they can provide face-to-face advice using online tools.

Other information available on their website include:

  • Benefits Calculatorto find out what welfare benefits, tax credits and other support a person may be entitled to based on their situation 
  • Grant Search to find out if a person may be eligible for financial help or support from a charitable fund. Around 2,800 of these funds are listed on their database and the tool will make it easy to find the right one for an individual.  They also give direct help through a range of funds administered directly by the charity including the Elizabeth Finn Fund and the Turn2us Response Fund.
  • It is made personal by registering for a ‘My Turn2us’ accountwhich allows for any confidential enquiries and applications to be made directly to grant–giving charities.


For further information contact:


Head Office

200 Shepherds Bush Road, Hammersmith, W6 7NL


free Turn2us helpline on 0808 802 2000 9 am - 8 pm, Monday – Friday.

We gratefully acknowledge the support of these sponsors

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