SNAP Cymru

SNAP Cymru is an all-Wales children’s charity working with families, young people and professionals on issues regarding additional learning needs and disabilities. They offer
a Parent Partnership Service which is free to families and offers impartial, accurate information, advice and support regarding children and young people (aged 0-25) who have, or may have, special educational needs.

SNAP INFORMATION – SNAP Cymru provides information to families on a range of educational issues to support them in making informed decisions and choices. Areas they may be able to support with include: school provision and the graduated response; the statementing process; school/educational placement and bullying/exclusion matters.

Service is offered Monday-Friday 9am-5pm.
Telephone advice, office appointments, home visits and school/other meetings where
appropriate.

SNAP CYMRU SUPPORT – Confidential, accurate information, advice and support. A  listening ear; an opportunity for families to talk through things. Help to gain access to a range of support services and expert advice. Practical help in dealing with letters, filling in forms and understanding professional reports.

SNAP Cymru support families to work in partnership and maintain good working relationships with relevant professionals; help parents to negotiate and make representations to avoid appeals whenever possible. However, they can support parents in preparing and presenting appeals and tribunals when necessary.

Free calls make our service accessible to all, irrespective of an individual’s financial income or means. Our Family and Young Peoples Officers and Volunteers provide confidential and impartial advice, on all aspects of additional learning needs as well as ensuring that parents and carers’ views are heard and understood and that they understand their rights, roles and responsibilities.
 

Families and professionals can access information and advice
through our free helpline 
Monday – Friday 9.30 am – 4.30 pm.

Our Helpline is exceptionally busy, we receive in excess of 7,000 calls for support every year. To support the demand we continually look to recruit and train volunteers and have also introduced a secure referral and enquiry form on our website 

Most families and young people find they can sort out particular issues following the advice given. People can return as many times as they like about a particular issue or any others that arise.